Jonathan Saunders

Customer Care

If you require any information regarding your order(s) please contact us on +44 (0) 20 7833 8448 during our office hours of Monday to Friday 9.30am to 5.30pm or customercare@jonathan-saunders.com

Returns / Exchanges

Unsuitable items may be returned within 14 days of our dispatch date. You must notify us by emailing returns@jonathan-saunders.com within 48hrs of receiving your item to request a Returns Authorisation Number (RAN). Please clearly write your RAN number on the original receipt, sign and send back to us with the garment. We will then notify you by email once we have received and processed your returned item.

Exchanges can be made for a different size of the original item ordered, subject to availability. Please state the size required when requesting your RAN. If you wish to exchange your purchase for a completely new item, you will need to return it and place a new order

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Postal costs for returned goods are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Your refund will be credited to the original purchaser's credit card excluding all shipping costs, international customs duties and sales taxes.

Please note :-

• Unwanted items must be returned new, unused, undamaged and with all garment tags still attached
• Items should be returned in the original packaging provided, to ensure that they are adequately protected in transit.
• Any returned items that are not accompanied by an official reference number (RAN) will not be accepted.

Customers' statutory rights are unaffected